PAYMENT METHODS
We accept Cash on Delivery (COD) as a payment option for eligible orders. Payment is made directly to the delivery personnel upon receipt of your order. Additional payment methods, including credit/debit cards and digital wallets, are available during checkout.
HOW LONG WILL IT TAKE TO SHIP MY ORDER?
Orders are processed within 2 business days. While we strive for prompt fulfillment, occasional delays may occur due to unforeseen circumstances. Once shipped, orders typically arrive within 10–20 business days, depending on your location.
HOW CAN I TRACK MY ORDER?
A shipping confirmation email with tracking details will be sent once your order is dispatched. You can use the provided tracking number to monitor your package’s status.
WHY DIDN’T I RECEIVE AN ORDER/SHIPPING CONFIRMATION EMAIL?
Please check your spam or junk folder if you don’t see our emails, and ensure that you provided the correct email address at checkout.
WHAT IF MY TRACKING SAYS DELIVERED BUT I DIDN’T RECEIVE IT?
If your tracking information shows your package as delivered, please check with neighbors or building security. If you still cannot locate your package, contact the shipping carrier to file a claim.
Note: Waqtii.com is not responsible for lost or stolen packages after delivery.
WHY ISN’T MY TRACKING INFO UPDATING?
Please allow up to 2 days for tracking updates. If the tracking information remains unchanged after 2 weeks, contact our support team for assistance.
TAXES & DUTIES
Import taxes, duties, or customs fees are the recipient’s responsibility. Please contact your local customs office for details.
CASH ON DELIVERY (COD) TERMS
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COD is available in eligible regions only.
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Full payment (order total plus any applicable fees) must be made in cash upon delivery.
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Refusal to pay will result in order cancellation, and return fees may apply.