1. What types of products does Waqtii.com offer?
We offer a wide range of quality products to enhance your everyday life. Visit our Shop page for a complete overview of our diverse selection.
2. How do I place an order?
Simply browse our website, select your desired products, and add them to your cart. When you’re ready, follow the checkout process to complete your order.
3. What payment methods are accepted?
We accept Cash on Delivery (COD) for eligible orders, as well as various digital payment methods including credit/debit cards and digital wallets. The available options are presented during checkout.
4. How long does it take to process and ship my order?
Orders are typically processed within 2 business days. Once dispatched, delivery usually takes between 10–20 business days, depending on your location.
5. How can I track my order?
Once your order is shipped, you’ll receive a shipping confirmation email containing a tracking number. Use this number to monitor your package’s status on our Track Order page.
6. What should I do if I don’t receive a shipping confirmation email?
Please check your spam or junk folder. If you still can’t find it, verify that you provided the correct email address at checkout and contact our support team for assistance.
7. What if my tracking information shows my order as delivered, but I haven’t received it?
We recommend checking with your neighbors or building security. If your package is still missing, please contact the shipping carrier to file a claim. Note that Waqtii.com is not responsible for lost or stolen packages after delivery.
8. What is your return and exchange policy?
We strive for your complete satisfaction. If you’re not happy with your purchase, please refer to our Return Policy page for detailed instructions on returns and exchanges.
9. How do I contact customer support?
If you have any questions or need assistance, you can reach us through our Contact Us page. Our dedicated support team is here to help you.
10. Is my personal data secure on your website?
Absolutely. We take your privacy seriously and use industry-standard security measures to protect your data. For more details, please review our Privacy Policy.
11. Do you ship internationally?
Currently, our shipping times are tailored for our local regions. For specific details on international shipping, please contact our customer service team.
12. How can I update my account information or check my order history?
You can manage your account and view your order history by logging into your account on our website. If you encounter any issues, our support team is available to assist.